This course is for anyone who wants to gain a qualification to progress into work in a range of customer service roles from retail, call centres, hospitality or care. This course is delivered over 10 weeks and is designed to improve your skills in identifying customer needs and expectations, how to deliver the best customer service you can while dealing with challenging customers, as well as looking at the importance of positive body language.
This
course also covers up to date information on customer rights and includes a
mystery shop visit. This is a great steppingstone to level 2 customer service
or retail as well as a fantastic qualification to assist in gaining employment
in any customer service role.
To register your interest for this course speak to a staff member today.
Email: trina.o'callaghan@clanryegroup.com or;
Call: (028) 3089 8119