Retail & Customer Service

In this qualification Participant wil achieve:                       

  • Level 2 OCN NI Customer Service for the hospitality industry
  • Focus Award Level 1 in Customer Service
  • Level 2 Certificate in Vocational Skills


This Training will develop participants' Interpersonal skills for the individual, teamwork skills in practice and skills in customer service. It will also include retails visits. Our participants have previously had fun & interesting retail visits to Habitat for Humanity in Newry and The Boulevard in Banbridge.

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